If there are specific guidelines for a channel, such as what types of promotion are or aren’t allowed, create a post with these guidelines and pin it so that everyone can easily access it. When naming your channels, be as clear as possible about what the channel’s purpose is, and use the channel’s topic or description fields to give members more context where necessary. Avoid ambiguity with clear channel names and descriptions Be selective about what you post here so members know that, if you’ve shared an announcement, it’s worthy of their attention. Īnnouncements: An announcements channel will help keep members informed of important happenings in your community - new programs or events, changes to the community, reminders about rules, etc. Some people may not feel like they have enough to contribute to more specific channels, but they may be comfortable engaging in a more casual manner. General: Unless you have specific reasons against it, a channel for general chatter can be helpful. It’s easy to say “hi” and share a few details about yourself, perhaps not as easy to immediately dive in and answer people's questions. Welcome or Introduction: There are different philosophies on whether this channel is necessary, but it can help lighten the burden on members for that initial step towards participation. There are a few basic channels you can plan on launching your Slack community with. It may be helpful to build personas to understand who your members are and what channels might make sense to start your community off with. Want to cater to a specific sub-group of members and ensure there's a space for pointed conversations? Create a dedicated channel for that. Want people to ask questions? Create a channel for that with general posting guidelines. If there are behaviors you want members to exhibit, create channels that will facilitate that. To prevent channel creep, start with a few core channels that are directly relevant to your community's purpose and topics you want to encourage people to discuss. Be intentional about which channels to create That doesn’t mean you should go overboard - having a focused channel list will make it easier for you to manage and stay on top of conversations, and it'll be clearer how members can and should participate. Set up channels that spark discussionsĬonversations on Slack live in channels, and there’s no limit to how many channels you can create. Slack’s features are designed to connect teams in the workplace, but with a solid community strategy and a little creativity, you can build, manage, and nurture a successful community on Slack. That hasn’t stopped thousands of community builders from using Slack as their platform of choice. In its own words, Slack is a messaging app for businesses. And many people already use it as part of their day jobs, meaning they’re already familiar with Slack.īut Slack wasn’t built for managing communities. Both the desktop and mobile applications are convenient and easy to use. The barrier to entry is incredibly low for setting up a Slack community.įor starters, you can manage a thriving community with thousands of members on the free plan.
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